At PreRoll-Er, we prioritize the privacy and security of our clients. This Privacy Policy explains what personal information we collect through SupportPreRoll-Er.com, how we use it, and your rights regarding this information.
1. Person Responsible for Personal Information Protection
We have designated Frederik Cormier as the person responsible for personal information protection in our organization. For any questions, requests to modify, or cancel your account, please contact billing@preroll-er.com.
2. Collection of Personal Information
We only collect the information you voluntarily provide when registering on our site. This information is used to:
- Obtain support
- Submit parts requests
- Keep your contact information up to date and ensure we know who to reach for additional information
3. Use and Retention of Information
Your information is used solely for the following purposes:
- Managing your user account
- Sending important communications regarding our services
Your data will be retained as long as you have an account on our site. If you wish to modify or cancel your account, please make a request to the following address: billing@preroll-er.com.
4. Consent
By creating an account on our site, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by contacting us at the indicated address.
5. Data Security and Protection
We take stringent measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:
- Encryption of sensitive data
- Restricted access to personal information, only authorized for customer support and account management personnel
- Regular monitoring of our security systems to identify and promptly address any vulnerabilities
6. Right of Access and Correction
In compliance with Law 25, you have the right to access, correct, or request the deletion of your personal information. You can make a request by contacting our person responsible for personal information protection.
7. Privacy Incidents
We maintain a register of privacy incidents, and in the event of an incident that could cause serious harm, we are committed to informing you and the Commission d’accès à l’information du Québec.
8. Policy Changes
We reserve the right to modify this policy to comply with new legal obligations or to improve our approach to protecting personal information. We will inform you of any significant updates through our site.
Last Updated: September 1, 2024